Pawsome Rawsome Ltd – Privacy Policy

At Pawsome Rawsome Ltd, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pawsomerawsome.com), shop at our Grimsby store, or connect with our social media channels. Please read this policy carefully. If you do not agree with these terms, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the “Last Updated” date at the bottom of this policy. Continued use of our site after updates are published constitutes your acceptance of the changes.

1. Who We Are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is Pawsome Rawsome Ltd, registered in England and Wales. You can contact us regarding your data at info@pawsomerawsome.com or by calling 01472 352206.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, which you voluntarily give to us when you register on our website or place an order.
Financial Data: Financial information related to your payment method (such as valid credit card number, card brand, expiration date) that we collect when you purchase, order, return, or request information about our services from the website. All financial data is processed securely by our third-party payment gateways.
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

3. Our Legal Basis for Processing Your Data

Under the UK GDPR, we only process your personal information when we have a valid legal reason to do so. This includes:

Contractual Performance: To fulfil, complete, and ship your orders for raw pet food, treats, or supplements.
Legal Obligation: To comply with tax laws, fraud prevention, and accounting regulations.
Legitimate Interests: To improve our website functionality, understand customer shopping habits, and manage customer service inquiries.
Consent: Where you have explicitly opted-in to receive our email marketing newsletters or updates. You can withdraw your consent at any time.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third parties who perform services for us or with us, including:

Courier and delivery services to ship your orders.
Secure payment processors (such as Stripe or PayPal) to safely handle payments.
Email marketing providers, if you have opted-in to receive updates from us.

5. Data Retention & Security

We use administrative, technical, and physical security measures to help protect your personal information. We only keep your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by UK tax law (typically 6 years for transactional data).

6. Your UK GDPR Privacy Rights

Under UK data protection laws, you have strict rights regarding your personal information, including:

The right to access: You can request copies of the personal data we hold about you.
The right to rectification: You can ask us to correct any information you believe is inaccurate.
The right to erasure (“Right to be Forgotten”): You can request that we erase your personal data under certain conditions.
The right to restrict processing: You can object to or ask us to restrict how we use your data.
The right to data portability: You can request that we transfer your data to another organisation.

If you wish to exercise any of these rights, or if you believe your data has not been handled correctly, please contact us at info@pawsomerawsome.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Last Updated: October 2026